FREQUENTLY ASKED QUESTIONS
PRODUCT
How to handle or take care of the product?
To care for your jewellery, avoid moisture by keeping it away from water and contact with perfumes or harsh chemicals. Store it in a dry, cool place, ideally in a pouch or jewellery box. Clean your pieces regularly with a soft, dry cloth to keep them looking beautiful.
What is the jewellery made of?
All our jewellery is made from a base of alloy, brass, copper, or iron, coated with a matte or imitation gold finish. None of the pieces sold on our website are real silver, or real gold jewellery.
What if a product I want to buy is sold out?
It can be disappointing when a product is sold out, but don’t worry! If you have any questions, we’re here to help. You can contact us on WhatsApp at +91 8667344979 or email us at hello@sreeniaccessories.com to inquire about pre-ordering.
Is there any guarantee or warranty for the products?
No, there is no explicit guarantee or warranty. However, we promise to deliver premium quality jewellery to you.
PAYMENTS
What payment options are available?
We accept online payments through PhonePe, Google Pay, and direct bank transfers.
Where can I connect for payment other related queries?
If you are facing trouble in payment or placing an order then you can directly connect through WhatsApp or Call on +91 8667344979.
Shipping
How long will it take for my order to arrive?
The estimated delivery time varies based on your location. Orders are typically processed within 1-2 days. Domestic orders within India usually take 2 to 7 working days for delivery from the shipping date, and you will receive tracking details via WhatsApp to monitor your parcel. For international orders, delivery times vary by country and generally take a maximum of 5 to 10 days.
Do you accept urgent orders?
Our standard delivery times are 2-7 days, depending on your location. If you have specific needs, please contact us, and we’ll do our best to assist you.
Is international shipping available?
Yes, we regularly ship overseas to major countries. If you have any questions regarding shipping costs, feel free to reach out. You can contact us on WhatsApp at +91 8667344979 or email us at hello@sreeniaccessories.com for assistance.
Is shipping available throughout India?
Yes, we ship to all cities in India through trusted courier partners. If a courier service is unavailable, we will check the pincode for service and ship your order via Speed Post.